Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery all over Pakistan.
Your Cart
General FAQ – Silken Intimate Fashion
What is the delivery time?
Delivery usually takes:
2–5 working days in Pakistan (depending on city)
Remote areas may take slightly longer.
How can I track my order?
After dispatch, you will receive your tracking number via WhatsApp/SMS.
You can track your parcel easily through courier website or contact our support for assistance
What is your Return/Exchange Policy?
Return/Exchange is available only if wrong/defective item is delivered.
Size exchange is available for bras and selected items if unused and clean with tags.
Panties/lingerie sets cannot be returned due to hygiene.
(Full details available on Return & Exchange Policy page.)
Do you allow size exchange?
Yes, size exchange is allowed for bras and selected nightwear if unused and in original condition.
Customer will return parcel via courier, and replacement shipping applies as per policy.
Are panties or lingerie returnable?
No — panty/brief products and lingerie sets are not returnable or exchangeable due to hygiene and health safety.
What if I receive a wrong or damaged item?
If the product received is different, faulty, or damaged, please share an unboxing video within 24–48 hours.
After verification we will offer replacement or refund.
What material do you use for your products?
We use soft breathable cotton blends, premium fabrics, high-quality pads & comfortable elastic depending on the item.
Fabric details are mentioned on individual product pages.
How do I choose the right size?
Each product page includes sizing details.
You may also contact us on WhatsApp for quick sizing assistance.
How can I contact customer support?
You can message us anytime during support hours:
📩 WhatsApp: 0318-0468755
⏳ Timing: 11am – 9pm (Mon–Sat)
Do you offer wholesale?
Yes, wholesale inquiries are welcome. Contact support for details.
Are orders packaged discreetly?
Yes! All orders are packed in discreet, privacy-safe packaging.
Safe Payment
Safe, Private Delivery
Free Shipping
On Orders Over Rs 2000
Easy 7-Day Exchange
Easy returns for you
Discreet Packaging
Dedicated 24/7 Support
Quick Policy
Returns:
Only for wrong/damaged item (unboxing proof required)
Exchange:
Size exchange allowed for bras/nightwear (unused & clean)
Not Returnable:
Panties, lingerie sets & sale items
Request within:
48 hours of delivery
WhatsApp: 0318-0468755
