Exchange Policy-FAQs

Silken Intimate Fashion Exchange Policy - FAQs

1. What is Silken Intimate Fashion’s exchange policy?
We want you to love your purchase! If you're not completely satisfied, we offer an easy exchange process to help you find the perfect fit.

2. What items are eligible for exchange?
Items must be unworn, unwashed, and in their original condition with tags attached to qualify for an exchange.

3. What is the timeframe to request an exchange?
You can request an exchange within 14 days of receiving your order.

4. Are there any items that cannot be exchanged?
For hygiene reasons, we cannot accept exchanges on panties, knickers, or any items marked as final sale.

5. Do I need to pay for shipping when making an exchange?
Shipping costs for exchanges may apply. Please contact our customer service team for specific details.

6. Can I exchange an item for a different product?
Yes, you can exchange your item for a different size, color, or style, subject to availability.

7. What should I do if I received a defective or incorrect item?
If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange a replacement at no additional cost to you.

8. How long does it take to process an exchange?
Once we receive the returned item, exchanges are typically processed within 5-7 business days.

9. Can I exchange a sale or discounted item?
Items marked as final sale are not eligible for exchange. However, other discounted items may be exchanged if they meet the eligibility criteria.

10. What happens if the item I want to exchange is out of stock?
If the item you’re exchanging is out of stock, our team will help you choose an alternative or provide store credit.

11. How do I package the item for exchange?
Ensure the item is securely packed in its original packaging to prevent damage during transit. Include all original tags and accessories.

12. Can I exchange an item purchased as a gift?
Yes, gift items can be exchanged if they meet the eligibility criteria. Please contact our customer service team with the order details for assistance.

13. What if I miss the 14-day exchange window?
Unfortunately, we cannot process exchanges beyond the 14-day timeframe. We recommend contacting our team to discuss any concerns.

14. Who do I contact for exchange support?
Our friendly customer service team is here to help! Reach out via email or phone with your order details, and we’ll guide you through the process.